FAQ
General
Do you ship internationally?
Yes. We offer free international shipping for orders over $150!
What is your website's currency?
All our products are displayed in AUD but you can view our prices in your local currency by selecting your country at the bottom of the screen. The pricing will convert the price in the current exchange rate. At the checkout you will be charged in your local currency at the current exchange rate.
Customer Service
How do I contact Louve Collection?
You can email us at info@collectionlouve.com
How can I return a product?
Are you not completely satisfied with your ordered items? A pity, but that can happen! When the items meet our conditions you can return your order within 14 days of receiving your return (except our earrings). We will then proceed to a refund of the purchased amount.
To organise a return, please follow these steps:
Step 1: Email the items to be returned and the reason for return to info@collectionlouve.com - we will share the return address with you by email
Step 2: Send the items to be returned to our return address
We will not accept any pieces when:
- A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
- We cannot accept returns on earrings due to health and safety reasons.
- If the piece is custom or made to order.
- If the item is returned outside of the timeframe stated above
- No refunds on Afterpay however, you can opt to receive a gift card.
- No cancellation of orders that are pre-order.
- No refunds on sale products.
In the rare case that breakage occurs, due to a manufacturing fault within the first 6 months of purchase, the piece will be covered under our warranty and Louve Collection will happily repair the item or offer a gift card to the full amount paid and return it free of charge. The customer will also receive a 3 month extended warranty on the repaired item. If damage has occurred due personal wear & tear, mishandling or not caring for the treasure as per our instructions, it will not be covered under our warranty. Please view our care guide to see how to care for your piece.
REFUNDS
Refunds will be processed via the original payment method within 5 business days of your item being received by our customer care team. Alternatively, you can choose to keep store credit by letting us know in your email.
GUARANTEE PHONE ACCESSORIES:
We offer a 6 month warranty for LOUVE phone accessories that are products purchased from our website. This covers one-time replacement of the same product.
Within 6 months from the date of original purchase, if you discover a fault with one of your items, send us a picture of the defect and get in touch with us right away. We will work with you to guarantee your satisfaction. Limitations of our Warranty:
1. Any scratches or discolouration of your product(s) caused by natural wear-and-tear are not covered by our warranty.
2. Damages caused by accidents or un-authorized modifications are not covered by our warranty.
3. No devices (e.g. mobile phones, tablets, etc.) other than LOUVE branded products are covered by our warranty.
4. No refunds or replacements are applied to lost or stolen items.
5. If your product is discontinued or out-of-stock, it may be replaced by a similar option. LOUVE Collection reserves the right on the final decisions.
ARE LOUVE PHONE CASES PROTECTIVE?
LOUVE offers a wide range phone case types and tech accessories that are durable and functional without losing originality. Our smartphone cases are shock-proof and the protection level has been enhanced up to 9.8ft.
