FAQ

General

Do you ship internationally?

No, for now we only ship orders to the USA, the Netherlands and to Australia, via DHL for a flat fee of $15. We offer free standard shipping on all orders over $199! 

What is your website's currency?

All our products are displayed in USD but you can view our prices in your local currency by selecting your country at the bottom of the screen. The pricing will convert the price in the current exchange rate. At the checkout you will be charged in your local currency at the current exchange rate. 

Customer Service

How do I contact Louve Collection?

You can email us at infolouvecollection@gmail.com 

How can I return a product?

If you change your mind about your order, Louve Collection will happily refund or offer a gift card to the full amount (less shipping costs) within the first 14 days of receiving your return.

To organise a return, please email our customer care team at infolouvecollection@gmail.com. We will not accept any pieces when: 

  • A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging. 
  • We cannot accept returns on earrings due to health and safety reasons. 
  • If the piece is custom or made to order. 
  • If the item is returned outside of the timeframe stated above 
  • Strictly no refunds on Afterpay however, you can opt to receive a gift card. 
  • Strictly no cancellation of orders that are pre-order. 
  • No refunds on sale products.

In the rare case that breakage occurs, due to a manufacturing fault within the first 6 months of purchase, the piece will be covered under our warranty and Aluna the Label will happily repair the item or offer a gift card to the full amount paid and return it free of charge. The customer will also receive a 3 month extended warranty on the repaired item. If damage has occurred due personal wear & tear, mishandling or not caring for the treasure as per our instructions, it will not be covered under our warranty. Please view our care guide to see how to care for your piece.

REFUNDS 
Refunds will be processed via the original payment method within 5 business days of your item being received by our customer care team. Alternatively, you can choose to keep store credit by letting us know in your email.