HOW CAN I RETURN A PRODUCT?
Are you not completely satisfied with your ordered items? A pity, but that can happen! When the items meet our conditions you can return your order within 14 days of receiving your return (except our earrings). We will then proceed to a refund of the purchased amount. You can also choose to receive a giftcard.
To organise a return, please follow these steps:
Step 1: Email the items to be returned and the reason for return to firstname.lastname@example.org - we will share the return address with you by email.
Step 2: Send the items to be returned to our return address.
Refunds will be processed via the original payment method within 5 business days of your item being received by our customer care team. Alternatively, you can choose to keep store credit by letting us know in your email.
WHAT ARE THE RETURN CONDITIONS?
You can only return within the specified return period (14 days after the purchase date) and the items to be returned must be unworn. We will not accept any pieces when:
- An item is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
- We cannot accept returns on earrings due to health and safety reasons.
- If the item is returned outside of the timeframe stated above.
- No refunds on Afterpay however, you can opt to receive a gift card.
- No cancellation of orders that are pre-order.
- No refunds on sale products.
In the rare case that breakage occurs, due to a manufacturing fault within the first 6 months of purchase, the piece will be covered under our warranty and Louve Collection will happily repair or replace the item - or offer a gift card to the full amount paid and return it free of charge. The customer will also receive a 3 month extended warranty on the repaired or replaced item. If damage has occurred due personal wear & tear, mishandling or not caring for the treasure as per our instructions, it will not be covered under our warranty. Please view our care guide to see how to care for your item.
WHAT IS THE RETURN PERIOD?
You have the right to cancel your order and send it back within our 14-day return period. You can review and adjust your purchase within this period. Pay attention! Earrings cannot be fitted due to hygiene standards. These can only be returned if the package has not arrived.
WHAT IS THE RETURN ADDRESS?
22 Berry Street
Cronulla, 2230 NSW
+61 4 3212 8709