We aim to process your order within 2-4 business days. All our orders are shipped from Sydney, Australia with Australia Post or DHL. 

We always do our best to ensure the timely delivery of all orders. But please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order could arrive outside of the estimated timeframe.

AUSTRALIA

  • Free Standard Delivery for orders above $80,-
  • Free Express Delivery for orders above $100,-
  • $5,99 Standard Delivery (2-8 business days for metro and up to 13 business days for rural)
  • $9,99 Express Delivery (1-4 business days)

All domestic deliveries are shipped through Australia Post. Tracking is available. If you require a signature upon delivery please contact us: infolouvecollection@gmail.com 

EUROPE

  • $23 Standard Delivery (7-25 business days).
  • Free Standard Delivery for orders over $150
  • $32 Express Delivery (5-14 business days)


USA & CANADA

  • $18 Standard Delivery (7-20 business days).
  • Free Standard Delivery for orders over $150
  • $28 Express Delivery (5-14 business days)

INTERNATIONAL

  • $23 Standard Delivery (7-25 business days).
  • Free Standard Delivery for orders above $150
  • $32 Express Delivery (5-14 business days).

All international deliveries are shipped through DHL and come with tracking. Express orders are shipped via Australian Post. If you would like to have a signature, you can email us at infolouvecollection@gmail.com. 

Estimated standard international shipping times can be found below.

INTERNATIONAL DELIVERY TIMES

New Zealand: 3-8 business days
North America: 7-20 business days
Europe: 7-20 business days
Asia Pacific: 5-20 business days
Everywhere else: 7-20 business days

Express shipping available (2-5 business days) to New Zealand, Asia (selected countries), Europe, USA, Canada & Mexico. 

All parcels sent overseas are shipped via DHL. Please enter your details & address in English only.

DISPATCHING YOUR ORDER

We use both Australia Post and DHL for all of our deliveries. Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number.

Once your order has left our warehouse, it is in the hands of the courier.  Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. LOUVE is not responsible for any damage caused to the parcel within the transit process. 

STOLEN PARCELS

It is the customers responsibility to nominate a safe and secure shipping address. LOUVE is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address. 

PLEASE NOTE

Louve Collection is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout. If you have placed an order and have put the wrong address, please contact us ASAP via email at: info@collectionlouve.com

Louve Collection is not responsible for parcels that are lost or damaged in transit.

CHANGING OR CANCELLING YOUR ORDER

If you need to change or cancel your order please contact our team straight away: info@collectionlouve.com

We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.

INTERNATIONAL CUSTOMS, TAXES AND OTHER CHARGES

Customs and clearance fees are charged in addition to international shipping costs. These charges differ by country and LOUVE is not liable for any customs or clearance charges you incur. It is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.

LOUVE is unable to process a refund for your order if you refuse payment of any incurred customs fees & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense. Any custom charges paid to receive your order are not refundable upon return.