All orders are processed within 48 hours on business days and are shipped from our warehouse in Sydney, NSW, Australia, with the fastest shipping option available.

We always do our best to ensure the timely delivery of all orders, but please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order could arrive outside of the estimated timeframe.

Please enter your details & postal address in English only.



    • Free Standard Delivery on orders of or over $100
    • $8,99 Standard Delivery (2-8 business days for metro and up to 13 business days for rural)


  • Free Standard Delivery for orders above $150
  • $9,99 Standard Delivery (3-13 business days)



  • $23 Standard Delivery (7-25 business days)
  • Free Standard Delivery for orders over $150
  • $32 Express Delivery (5-14 business days)


  • $18 Standard Delivery (7-20 business days)
  • Free Standard Delivery for orders over $150
  • $28 Express Delivery (5-14 business days)


  • $23 Standard Delivery (7-25 business days)
  • Free Standard Delivery for orders above $150
  • $32 Express Delivery (5-14 business days)

All international deliveries come with tracking code. If you would like to have a signature, you can email us at 

Estimated standard international shipping times can be found below.


New Zealand: 3-10 business days
North America: 7-25 business days
Europe: 7-25 business days
Asia Pacific: 5-25 business days
Everywhere else: 7-35 business days

Please enter your details & address in English only.


Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number.

Once your order has left our warehouse, it is in the hands of the courier.  Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. LOUVE is not responsible for any damage caused to the parcel within the transit process.


It is the customers responsibility to nominate a safe and secure shipping address. LOUVE is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.


LOUVE Collection is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout. If you have placed an order with the wrong address, please contact us ASAP via email at:


Once an order is placed with us, our team begins processing it promptly to ensure quick dispatch and delivery. Due to this streamlined process, we regret to inform you that we generally cannot accommodate changes to orders after they have been placed.

We understand that unexpected situations may arise, and you might wish to modify your order. If you find yourself in such a situation, please contact our customer support team via email as soon as possible at: While we will do our best to assist you, we cannot guarantee that changes can be made once the order is in the processing stage.

If your order has already been processed, we unfortunately cannot make any changes or cancel your order. You will instead have the option to repurchase from our store, and return the incorrect item once received, or await the incorrect product(s) and then return for an exchange. We pack and ship orders daily so cannot guarantee your requests can be made.

Please carefully review your order before confirming the purchase. We encourage customers to double-check their items, shipping address, and other order details to ensure accuracy.

We appreciate your understanding and cooperation in this matter. If you have any concerns or questions about a product, please reach out to our customer support team before placing your order.


Customs and clearance fees are charged in addition to international shipping costs.

These charges differ by country and LOUVE is not liable for any customs or clearance charges you incur. It is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.

LOUVE is unable to process a refund for your order if you refuse payment of any incurred customs fees & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense. Any custom charges paid to receive your order are not refundable upon return.

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