Many factors can influence the wear and tear of your phone case, phone cord or jewellery piece. Here are some tips & trics to help you keep your items looking its best so that you can enjoy wearing them!

 

HOW SHOULD I TAKE CARE OF MY JEWELLERY?

* Always store your jewellery pieces individually, preferably in your Louve Collection linen pouch so that they don’t rub together, scratch or tangle. Also remember to keep your chains fastened so they don’t become tangled.

* Take care to avoid extreme humidity or heat as this may cause tarnishing. Your gold-plated jewellery should be kept in a dark, cool and dry place. 

* Do not keep jewellery in direct sunlight as exposure to sunlight can cause them to fade and lose their colour. 

* Do not swim or shower while wearing gold-plated jewellery, and remove rings when washing your hands. 

 

HOW SHOULD I CLEAN MY JEWELLERY?

Clean your jewellery carefully with a soft cotton ball or cloth; this helps maintain or restore its shine. Avoid using chemical-based cleaning solutions or abrasive jewellery cleaners as these contain harsh chemicals and can destroy your jewellery over time. 

 

GUARANTEE PHONE ACCESSORIES:

We offer a 6 month warranty for LOUVE phone accessories that are products purchased from our website. This covers one-time replacement of the same product.

Within 6 months from the date of original purchase, if you discover a fault with one of your items, send us a picture of the defect and get in touch with us right away. We will work with you to guarantee your satisfaction. Limitations of our Warranty:

1. Any scratches or discolouration of your product(s) caused by natural wear-and-tear are not covered by our warranty.

2. Damages caused by accidents or un-authorized modifications are not covered by our warranty.

3. No devices (e.g. mobile phones, tablets, etc.) other than LOUVE branded products are covered by our warranty.

4. No refunds or replacements are applied to lost or stolen items.

5. If your product is discontinued or out-of-stock, it may be replaced by a similar option. LOUVE Collection reserves the right on the final decisions.

6. Although our smartphone cases include protective bumpers, a phone is still a very frangible item. We can't be held responsible for any damage, losses or other issues of your smartphone that is in a Louve Collection phone case - or hanging on any of our Phone Cords & Leashes.

7. Please note: We don’t guarantee the integrity of your smartphone, so treat it with care. Scratches may occur from particles that can get inside the case, so we recommend cleaning your cord and case with a dry cotton cloth. We know that our products are loved by children as well, but please be careful, as our product consists of small parts. Depending on the model or version, the illustrations may differ from the actual product.

 

GUARANTEE ALL ITEMS

All our products are guaranteed for 6 months from the original purchase date (with proof of receipt). This covers one-time replacement of the same product.

Although our smartphone cases include protective bumpers, a phone is still a very frangible item. We can't be held responsible for any damage, losses or other issues of your smartphone that is in a Louve Collection phone case - or hanging on any of our Phone Cords & Leashes.

If you have any problems with an item within the guaranteed period, please email us your order number and outlining the issue - including a picture of the damaged item to: returns@collectionlouve.com


ARE LOUVE PHONE CASES PROTECTIVE?

LOUVE offers a wide range phone case types and tech accessories that are durable and functional without losing originality. Our smartphone cases are shock-proof and the protection level has been enhanced up to 9.8ft.