We aim to process your order within 2-3 business days. 

All our orders are shipped from Sydney, Australia with Australia Post or DHL. 

AUSTRALIA

$9 standard delivery (3-6 business days for metro and up to 13 business days for rural)Free standard delivery for orders above $149 or pay $5 extra to upgrade to express shipping.$12 express delivery (1-2 business days for metro or 3-4 business days for rural)

All domestic deliveries are shipped through Australia Post. Tracking is available. Should you require a signature upon delivery please contact us. 

USA & CANADA

$12 Standard delivery (3-6 business days). Free standard delivery for orders above $199. $30 express delivery (2-4 business days)

THE NETHERLANDS

$15 standard delivery (5-12 business days).Free standard delivery for orders above $199. $30 express delivery (2-4 business days)

REST OF THE WORLD

$18 standard delivery (5-20 business days). Free standard delivery for orders above $199. $30 express delivery for New Zealand and Asia (Selected Countries) (2-4 business days) $35 express delivery for Europe, USA, Canada & Mexico (2-4 business days)

All international deliveries are shipped through DHL and come with tracking. Express orders are shipped via DHL with signature upon delivery. 

Estimated standard international shipping times can be found below.

INTERNATIONAL DELIVERY TIMES

New Zealand: 3-5 business days
North America: 3-6 business days
Europe: 5-12 business days
Asia Pacific: 5-12 business days
Everywhere else: 7-20 business days

Express shipping available (2-4 business days) to New Zealand, Asia (selected countries), Europe, USA, Canada & Mexico. 

All parcels sent overseas are shipped via DHL. Please enter your details & address in English only.

PLEASE NOTE

Louve Collection is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout. If you have placed an order and have put the wrong address, please contact us ASAP via email. 

Louve Collection is not responsible for parcels that are lost or damaged in transit.

CUSTOMS AND OTHER CHARGES

Customs and clearance fees are charged in addition to international shipping costs. These charges differ by country and Louve Collection is not liable for any customs or clearance charges you incur. We are unable to process a refund for your order if you refuse payment of any incurred customs fees. If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be re-shipped, Louve Collection will charge you postage.

RETURNS POLICY

If you change your mind about your order, Louve Collection will happily refund or offer a gift card to the full amount (less shipping costs) within the first 14 days of receiving your return.

To organise a return, please email our customer care team. We will not accept any pieces when:

A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.We cannot accept returns on earrings due to health and safety reasons.If the piece is custom or made to order.If the item is returned outside of the time frame stated above Strictly no refunds on Afterpay however, you can opt to recieve a gift card.Strictly no cancellation of orders that are pre-order.No refunds on sale products.

In the rare case that breakage occurs, due to a manufacturing fault within the first 6 months of purchase, the piece will be covered under our warranty and Louve Collection will happily repair the item or offer a gift card to the full amount paid and return it free of charge. The customer will also receive a 3 month extended warranty on the repaired item. If damage has occurred due personal wear & tear, mishandling or not caring for the treasure as per our instructions, it will not be covered under our warranty. Please view our Care Guide to see how to care for your piece.

REFUNDS

Refunds will be processed via the original payment method within 5 business days of your item being received by our customer care team. Alternatively, you can choose to keep store credit by letting us know in your email.